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How It Works

Initial contact

If you contact us to find out about, or to book, mediation, you will either do so by filling in a referral form on this site after which we will call you back, or directly over the phone. The admin team will ask you some questions and help you to decide between your initial options.


If your ex-partner or the other parents of your children has contacted us and asked us to invite you to mediation, we will contact you by phone, email or letter to do this and again to ask you some questions and help you decide between your initial options.
The administrator will also identify the best location and time for you to attend a meeting if you decide to do so, will outline costs and payment terms and establish whether you should be assessed for legal aid.

First meeting

The first mediation meeting is known as a Mediation Information and Assessment Meeting (MIAM). It usually lasts approximately 45 minutes. You can choose to have this initial meeting on a one to one basis with the mediator. In the meeting the mediator will assess your matter for suitability, find out from you what issues you have and what you would like to achieve and discuss what mediation can and cannot do for you. Alternatively, if the situation is suitable, and you and the other prospective client wish to attend together, the initial meeting can be held jointly. This would also give you the opportunity to begin mediation in the most time efficient and cheapest manner, which is a Quick Start Mediation (QSM). This involves each client in turn having a private meeting with the mediator as above, then proceeding to a half mediation session immediately afterwards.
The total time for this series of meetings is approximately two hours. At the end of the first meeting, whether that is a sole MIAM, a joint MIAM or a QSM, the mediator will discuss with you how you want to proceed. The process remains within your control and you can withdraw at any time.

Subsequent Meetings

Subsequent mediation meetings last approximately 1.5 hours. The mediator will help clients agree an agenda, manage the conversation and do everything possible to keep discussions moving forward and potentially constructive. The mediator can help flag up options that have not been considered yet, reality test ideas that are being considered and provide any information that may be relevant and helpful to the mediating parties. However, any and all decisions remain with the clients; the mediator is there only to provide assistance and support. The mediator will arrange subsequent meeting times and dates directly with you, so that they can take place in the most convenient slots available for you. The mediator and admin team will help you put in place any measures that are necessary to enable you to feel secure enough to mediate.
Mediations that involve only issues regarding arrangements for the children generally take between 1 and 3 sessions, while property and finance cases or all issues (property and finance and child arrangements) often take between 2 and 4 sessions. However, mediation is like a tool which you take down from the shelf as often as you need it. It is therefore not possible to guarantee how many sessions will be required in any given case.

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