How It Works
Initial contact
If you contact us to find out about, or to book, mediation, you will either do so by filling in a referral form on this site after which we will call you back, or directly over the phone. The admin team will ask you some questions and help you to decide between your initial options.
If your ex-partner or the other parents of your children has contacted us and asked us to invite you to mediation, we will contact you by phone, email or letter to do this and again to ask you some questions and help you decide between your initial options.
The administrator will also identify the best location and time for you to attend a meeting if you decide to do so, will outline costs and payment terms and establish whether you should be assessed for legal aid.
First meeting
In the meeting the mediator will assess your matter for suitability, find out from you what issues you have and what you would like to achieve and discuss what mediation can and cannot do for you. Alternatively, if the situation is suitable, and you and the other prospective client wish to attend together, the initial meeting can be held jointly.
This would also give you the opportunity to begin mediation in the most time efficient and cheapest manner, which is a Quick Start Mediation (QSM).
This involves each client in turn having a private meeting with the mediator as above, then proceeding to a half mediation session immediately afterwards.
Subsequent Meetings
The mediator can help flag up options that have not been considered yet, reality test ideas that are being considered and provide any information that may be relevant and helpful to the mediating parties. However, any and all decisions remain with the clients; the mediator is there only to provide assistance and support.
The mediator will arrange subsequent meeting times and dates directly with you, so that they can take place in the most convenient slots available for you. The mediator and admin team will help you put in place any measures that are necessary to enable you to feel secure enough to mediate.
However, mediation is like a tool which you take down from the shelf as often as you need it. It is therefore not possible to guarantee how many sessions will be required in any given case.
You may also be interested in
What is Mediation?
When you and an ex-partner have family issues about which you do not agree, such as parenting decisions, arrangements for your children, financial arrangements between yourself and the ex-partner or divorce itself, mediation is one of three main formal options that can help you resolve them.
What mediation can and can’t do
You can be given solutions that others in similar circumstances have used. All of our mediators have assisted hundreds or thousands of people in similar situations to you, and can flag up any courses of action that seem relevant to your case.
Why Mediation?
Mediation provides clients with a “safe” environment in which to discuss their issues. In court a judge or magistrates will make decisions about your life / the lives of your children, which will then be binding. You may not agree with the court’s decision and may feel that the outcome does not work and / or is not fair.
Child Inclusive Mediation
There has now been a move across the whole family justice system to give children the opportunity to express their wishes and feelings and have these taken into account in deciding on arrangements.