Updated May 2018
At SFMS we take our role seriously when obtaining, storing and the security of your personal information. We abide by the requirements of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018. We are registered with the Information Commissioner’s office (ICO) Reference Z2166971 and subject to their oversight and regulation.
What information do you collect?
We receive information from you when you use our Services, such as:
We may also obtain information about you from other third parties where permitted by applicable law.
Where do you collect our information from?
We collect the information you provide to us when you acces our services by:
Self-Referral Forms on our website (this is sent only with your consent and with a view to providing you with our service as indicated by your agreement when submitting the referral form).
How do you use our Information?
Your Personal Data may be used in the following ways:
What is the law on processing our data?
The GDPR is the primary piece of legislation defining your rights over our processing of your personal information. We operation on the basis of ‘legitimate interest’ when communicating with you and which include processing your personal data for the purposes of:
Providing a service to you and enhancing the provision of our services.
How long will you keep our information?
Unless you specifically ask us to delete your personal information as explained under “What are your rights”, we retain your information as long as is necessary to provide you with our services, contractual or legal responsibilities as outlined below:
|Clients self-referral or third party referrals to the service but unable to contact or who declined support||Records deleted within 6 months after the last referral.|
|Clients referred who accept support and attend a Mediation Information Assessment Meeting (MIAM) but who do not proceed to mediation||Deleted 3 years after MIAM appointment date.|
|Private clients following assessment who go on to mediation||Deleted 6 years after the last contact.|
|All Legal Aided clients whether having attended just a MIAM or who proceed to mediation||Deleted 6 years after the contract end date|
What do you share or disclosure to Third Parties?
We do not share your personal data with any third parties except where information is disclosed as permitted by applicable law(s) and/or in order to comply with applicable law(s) for example, to comply with a court order.
Other circumstances may include:
The information is provided to service providers who perform functions on our behalf such as:
What about the information relating to our children?
If we mediate on child matters or carry out child inclusive mediation then we may hold sensitive personal information such as dates of both. If the person we are holding information about is below 14 then we will need to seek consent from their parent or legal guardian. Once the person reaches 14, we will seek consent directly from them.
What are our rights?
Under the terms of GDPR and as a user, you have the following rights:
You may seek to exercise any of these rights by sending a written request to Helen Bennett, CEO.
How do you protect and secure our Information?
We understand that the security of your information is important to you. We provide appropriate technical and organisational security controls to protect your information. We are working to protect your personal information that we hold, its confidentially, integrity and availability.
But, even with the above controls and our best efforts, as transmission of information is sometimes sent via the internet or post we cannot ensure or warrant the security of your information when it is outside of our control.
Changes to our policy and compliance with regulatory authorities
How to Contact Us
Telephone: 01737 919675
Post: 44c church Street, Reigate, Surrey. RH2 0AJ
Family disputes that are resolved through mediation are cheaper, quicker and according to academic research, less acrimonious than those that are settled through the courts."
National Audit Office 2/3/07