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Privacy and Confidentiality

Surrey & Family Mediation Services is registered under the Data Protection Act and you are therefore entitled to request a copy of any information kept about you in our records. Your right of access can be exercised in accordance with the Act.

The privacy of your personal details, whether stored on file or electronically, is assured. The Legal Services Commission may require access to our records in order to audit our Quality Mark standards. Discussions and consultations are confidential. We will not pass information to anyone outside of the Surrey & Family Mediation Services organisation without your permission. However, if allegations of harm to a child are made then we have an obligation to contact the relevant authorities.

By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.

Under no circumstances will your personal information be sold or used by any other organisation.

Any changes we may make to our privacy policy in the future will be posted on this page.

Concerns about safety

Please tell us if you are concerned about your own safety, or the safety of a child, or if you have experienced violence or intimidation. We can make arrangements for separate arrival and departure times, and separate waiting areas if required.


We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

The materials appearing on this website are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials.


We welcome constructive comments about the service provided by Surrey & Family Mediation Services and we welcome feedback.

A copy of our complaints procedure is available on request

Code of Practice

Surrey Family & Mediation Services adheres to the Family Mediation Council’s Code of Practice FMC Code of Practice .

The Family Mediation Council (FMC) is recognised by the Legal Services Commission and the Ministry of Justice as the regulatory body for family mediation). FMC is the body which sets and maintains high standards for the profession.

Our Child Contact Centre is enhanced accredited with NACCC and follows the policies and procedures laid down by that body.

  • Family disputes that are resolved through mediation are cheaper, quicker and according to academic research, less acrimonious than those that are settled through the courts."

    National Audit Office 2/3/07